What to include
- Your operating system and version.
- Your DAW or host and its version.
- The XENITH version you are using.
- Clear steps to reproduce the issue.
- A preset, screenshot, or crash details if they help explain the problem.
Support
Need help with XENITH?
For support, refund requests, licensing questions, installation help, or bug reports, use the official XENITH support email.
Supported topics
- Installation and update problems.
- Preset loading, graintable loading, and content issues.
- Crash reports and reproducible technical bugs.
- Order, refund, and licensing questions.
- Compatibility questions for supported systems and hosts.
Before you email
If the issue is technical, try to confirm whether it happens with one specific preset, one specific host project, or across multiple sessions. The more reproducible the issue is, the faster it can usually be narrowed down.
If the issue is related to an order or refund, include the purchase email and any order number or receipt reference you have available.
Official contact
Email: xenithsynth@gmail.com