1. Digital product policy
XENITH is a digital software product. Because digital downloads and license delivery can be accessed immediately, all sales are generally considered final unless one of the exceptions below applies.
2. Refunds that may be approved
Refund requests may be approved, in GVTOR's discretion, in situations such as:
- Duplicate purchases.
- Fraudulent or unauthorized purchases.
- Being charged more than once for the same order.
- A reproducible technical issue that prevents normal use on a supported system and cannot be resolved within a reasonable support period.
- Another exceptional case where a refund is appropriate.
3. Refund request window
If you want a refund, submit the request as soon as possible after purchase. For normal customer-service review, the intended refund request window is within 14 days of purchase.
4. Non-refundable situations
- Change of mind after purchase.
- Misunderstanding of workflow, sound, or features that are accurately shown or described before purchase.
- Compatibility issues on unsupported operating systems, hosts, or hardware.
- Failure to read published system requirements or installation instructions.
- Requests made after extensive use with no reproducible fault.
5. Support before refund
If your issue is technical, contact support first. Many problems can be solved through setup help, preset guidance, host configuration, graintable path fixes, or compatibility troubleshooting without needing a refund.
6. Merchant-of-record and payment provider handling
If XENITH is sold through an authorized third-party checkout, payment processor, or merchant-of-record provider, that provider may process payments, taxes, chargebacks, and refunds under its own policies and timelines.
7. How to request a refund
Send your refund request to xenithsynth@gmail.com and include:
- Your order email.
- Your order number or receipt reference.
- Your operating system and host, if the issue is technical.
- A short explanation of the problem.
8. Chargebacks
If you believe there is a problem with your order, contact support before filing a chargeback. Many issues can be resolved faster through direct support.
9. Policy updates
This policy may be updated from time to time. The latest version should be posted wherever XENITH is officially sold or distributed.